Shipping policy

1. Order Processing

  • Processing Time: All orders are processed within [1-3] business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: You will receive an email confirmation once your order has been placed. A second email with tracking information will be sent once your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Domestic Shipping:
    • Standard Shipping for Orders above 999 Rs: [Free] - Delivery within [7-10] business days.
    • Standard Shipping for Orders below 999 Rs: [80Rs] - Delivery within [7-10] business days.

Note: Delivery times are estimates and may vary depending on the destination and external factors such as customs delays or carrier issues.

3. Shipping Carriers

  • We use reputable shipping carriers such as [BlueDart, and Delhivery] for our shipments.
  • You will receive an email with the tracking number and carrier information once your order has shipped.

4. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.
  • Some products may have shipping restrictions to certain countries due to international regulations.

5. Order Tracking

  • You can track your order using the tracking number provided in the shipping confirmation email. Visit the carrier's website and enter the tracking number to view the status of your shipment.

6. Shipping Insurance

  • All orders include shipping insurance to cover any damage or loss during transit. If your order is damaged or lost in transit, please contact us within [7] days of receiving the damaged item or the expected delivery date.

7. Customs, Duties, and Taxes

  • For international orders, customs and import duties may apply. These fees are not included in our shipping rates and are the responsibility of the customer. Please check with your local customs office for more information.

8. Delayed or Lost Orders

  • While we strive to ensure timely delivery, there may be occasions where shipments are delayed. If your order has not arrived within the estimated delivery time, please contact us at customer.sparklet@gmail.com.
  • If an order is confirmed lost, we will offer a replacement or refund.

9. Incorrect Shipping Addresses

  • Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately.

10. Contact Us

  • If you have any questions or concerns regarding our shipping policy, please contact our customer support team at:
    • Email: customer.sparklet@gmail.com
    • Phone: +91 7775850594